Shipping policy

Shipping Within South Africa

Processing Time

  • Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays)
  • You will receive a confirmation email with tracking information once your order ships

Delivery Time

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days (where available)
  • Delivery times are estimates and may vary depending on your location

Shipping Costs

  • Standard Shipping: R200 
  • Express Shipping: R400

Tracking Your Order

  • Once shipped, you will receive a tracking number via email
  • You can track your package through our shipping partner's website

Delivery Requirements

  • A signature may be required upon delivery for security purposes
  • Please ensure someone is available to receive the package
  • If delivery is unsuccessful, the courier will leave a notice with collection instructions

Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately.
  • We will work with the courier to resolve the issue and arrange a replacement or refund.

International Shipping

Available Countries

  • We ship to select countries worldwide
  • International shipping availability and rates are calculated at checkout

Delivery Time

  • International Standard: 7-21 business days depending on destination
  • International Express: 3-10 business days (where available)

Shipping Costs

  • International shipping rates vary by destination and package weight
  • Rates are calculated automatically at checkout

Customs and Duties

  • International orders may be subject to import duties, taxes, and customs fees
  • These charges are the responsibility of the recipient
  • Customs policies vary by country; please check with your local customs office

Tracking Your Order

  • All orders include tracking
  • You will receive a tracking number via email once your order ships
  • International tracking may take 24-48 hours to become active

Delivery Requirements

  • A signature may be required upon delivery for security purposes
  • Please ensure someone is available to receive the package
  • If delivery is unsuccessful, the courier will leave a notice with collection instructions

Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately
  • We will work with the courier to resolve the issue and arrange a replacement or refund